1. Complaints Policy

1.1 Purpose

Finney and Hardicker Limited is committed to providing a professional service.
This policy provides a framework for handling complaints promptly, fairly, and consistently.

1.2 How to Submit a Complaint

Complaints should be submitted in writing via email
mh@finneyhardicker.co.uk
or post:

Cotton Court Business Centre,
Church Street,
PR1 3BY

Include:

• Your name and contact details;
• Details of the complaint, including dates, locations, and persons involved;
• Supporting evidence where available.

1.3 Complaint Handling Procedure

1. Acknowledge receipt within 3 working days;
2. Investigate thoroughly and impartially;
3. Provide a written response within 10 working days;
4. Keep complainants informed if additional time is required.

1.4 Escalation

If you are dissatisfied with our response, you may escalate the complaint to relevant regulatory bodies where applicable.